Consumer protection

Submit a Complaint

Tell LERC about an unresolved problem with your electricity service provider.

Complain to your provider first. Customers should ordinarily complain to their electricity service provider and keep the provider's reference number before escalating to LERC. If you could not do this, tick the exception box in step 2 and explain why. Read the guidelines.

1Your details
2Complaint
3Evidence & submit

Your contact details

Full name

Contact number

Email (if available)

County

District

Community

Preferred communication channel

About your complaint

Electricity provider

If your provider is not listed, type its name in the next field.

Provider name (if not listed)

Provider complaint reference (if any)

Complaint category

Describe the problem

What happened, when, your account or meter number, and what you would like to happen. Minimum 20 characters.

Date you first complained to the provider

I could not complain to my provider first

Why could you not complain to the provider first?

Evidence and declaration Attach bills, receipts or photos Up to 5 files · PDF, JPG, PNG, Word or Excel · max 10 MB each

I understand LERC will use my information to handle this complaint, may share relevant details with my service provider to obtain a response, and stores my contact details securely. Privacy policy The information I have provided is true and accurate to the best of my knowledge.